Privacy Policy

At Something Sustainable, your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or shop from our website.

By using our website, creating an account, placing an order, subscribing to our newsletter or contacting us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information from you:

Personal Details

Your name, email address, phone number, billing address, shipping address and any other information you provide while placing an order or contacting us.

Order Details

Products purchased, order value, payment status, delivery details, exchange requests, credit notes, returns where applicable and customer support communication.

Payment Details

Payments are processed through secure third-party payment gateways. We do not store your complete debit card, credit card, UPI, net banking or other sensitive payment details on our servers.

Website Usage Information

We may collect basic technical information such as browser type, device type, IP address, pages visited, time spent on the website, referral source and shopping behaviour.

Marketing Information

If you sign up for our newsletter, we may use your email address or phone number to send updates, offers, launches and brand communication. You can opt out at any time.

How We Use Your Information

We use your information to:

Process and deliver your orders.
Confirm payments and prevent fraud.
Share order updates, shipping updates and customer support responses.
Manage exchanges, credit notes and refunds where applicable.
Improve our website, products and customer experience.
Send newsletters, offers and product updates, only where permitted.
Comply with legal, tax, accounting and regulatory requirements.

Cookies

Like most e-commerce websites, we use cookies and similar technologies to improve your browsing experience.

Cookies help us:

Keep items in your cart.
Remember your preferences.
Understand website traffic and customer behaviour.
Improve product recommendations and advertising.
Measure the performance of marketing campaigns.

You can disable cookies in your browser settings, but some parts of the website may not work properly if cookies are turned off.

Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted third-party partners who help us run our business, such as:

Secure third-party payment gateways.
Shipping and logistics partners.
Website hosting and e-commerce platforms.
Email, SMS and WhatsApp communication tools.
Analytics and marketing platforms.
Accountants, legal advisors or government authorities, where required.

These partners are expected to use your information only for the purpose of providing their services to us.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, alteration or disclosure.

However, no online platform can guarantee complete security. By using our website, you understand that you share information at your own risk.

Data Retention

We keep your information only for as long as necessary to fulfil orders, provide customer support, meet legal obligations, prevent fraud, resolve disputes and maintain business records.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

For privacy-related questions, please contact:

Something Sustainable
Email: info@somethingsustainable.in
WhatsApp: +91 99672 19310